Closed Captioning Quality Certification

All programming provided by the Montana Public Broadcasting Service (“Montana PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by Montana PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.

Contact

For closed captioning concerns, please contact our viewer services hotline:

Phone: (800) 832-0829
Fax: (406) 994-6545
Email: feedback@montanapbs.org

Feedback

Written complaints regarding closed captioning should be directed to:

Paul Heitt-Rennie
Director of Broadcast Operations and Chief Operator
Montana PBS

Visual Communications Building, Room 183
Bozeman, MT 59717
Phone: (406) 994-3437
Fax: (406) 994-6545
Email: paul_heitt-rennie@montanapbs.org